Shipping policy

Shipping Information

Shipping Policy

Order Processing Time

We process all orders within 1-2 business days, in addition to the shipping times listed below for your selected shipping method.

  • Once we receive your order, a confirmation email will be sent to you.

  • You can log in to LaniSilks.com anytime to check your order status.

  • A tracking number will be emailed to you once your order has been shipped.

Shipping Rates & Delivery Times

North America (United States, Canada, Mexico)

Standard shipping to Mexico takes approximately 9-14 business days.

Order Value Standard Shipping (10-15 working days)
Under $69 $8.99
$69 - $150 FREE
$150 - $250 FREE
$250 - $350 FREE
Over $350 FREE

Note: We do not ship to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

Australia

Order Value Standard Shipping (10 -15 working days)
Under $69 $8.99
$69 - $150 FREE
$150 - $250 FREE
$250 - $350 FREE
Over $350 FREE

Europe (United Kingdom, Germany, France)

For other European countries, delivery time is around 10 - 15 working days.

Order Value Standard Shipping (6-8 working days) Express Shipping 
Under $69 $8.99 -(Temporarily Unavailable)
Over $69 FREE -(Temporarily Unavailable)

Other Countries & Regions

For most countries and regions not listed, only standard shipping is available, with a delivery time of 10-19 working days.

Shipping Carriers

  • Standard shipping: We use local postal services such as USPS, Canada Post, Royal Mail, and LePost.

  • Express shipping: We use UPS, FedEx, or DHL, depending on your location.

  • PO Box Restrictions: Expedited shipping does not support delivery to PO BOX/APO/FPO/DPO addresses.

  • Remote Areas: Shipping times may be slower, and additional fees may apply for remote locations.

Customs & Import Duties

Occasionally, customs or import duties may apply. If you incur extra charges, please follow these steps:

  1. Send us a copy of the customs duties receipt via email.

  2. A refund will be processed within 3-5 working days upon receipt of your documentation.

For further assistance, feel free to contact our support team services@lanisilk.com.